Privacy Policy

Short version: We make sure that your data is handled in a way which complies with the EU General Data Protection Regulation (GDPR), the Data Protection Act 1998, and any other relevant legislation.

Long Version: In this document, ‘we’ refers to Bouncetastic and its representatives. ‘You’ refers to visitors to our website and our customers.

At Bouncetastic, we take your privacy seriously and are committed to handling your data in compliance with relevant legislation, including the EU General Data Protection Regulation (GDPR) and the Data Protection Act 1998. To provide transparency, we've outlined our privacy practices below.

Responsibility for Your Data: Our data protection officer and company owner, James, oversees the storage and processing of your data. Should you have any concerns or inquiries, you can reach out to them directly at 0151 353 7475 or through our contact page.

Processing and Storage of Your Data: We collect and process your data when you make an enquiry or place an order with us. This allows us to deliver our services as a leading Liverpool bouncy castle and inflatable hire company for your special occasion. The information we collect includes your name, contact details, and IP address. We also retain your data for tax and insurance purposes.

Rest assured that we only store and process the data you provide directly to us and that is necessary for the operation of our business.

Data Retention: To comply with tax and insurance requirements, we may retain your personal details for up to three years after your customer relationship with us ends. After this period, your data will be anonymised, unless you have specifically opted in to receive ongoing communications from us.

Data Access and Usage: Access to the personal data we store is strictly managed by our data protection officer and authorized staff members. Additionally, certain service providers we use, such as our website provider Booking Online Ltd and email provider Fastmail, may also store a copy of your data to facilitate their services. Please note that if you communicate with us through social media platforms, your messages may be retained by those platforms.

We do not sell or disclose your data to third parties for marketing purposes.

Sharing Your Data: In exceptional cases where legal requirements demand it, we reserve the right to share your personal data with relevant third parties. This may include situations involving insurance claims, tax audits, or fraud prevention.

Accessing Your Stored Data: You have the right to request details regarding the data we hold about you. We can provide a copy of your data to the email address you provided while using our services.

Your Right to Deletion: If you were a previous customer, we may retain some of your data for tax or insurance purposes. However, we will gladly comply with your deletion request to the best of our ability.

Managing Marketing Messages: You can easily manage your marketing preferences at any time by clicking the unsubscribe link in the emails we send or by contacting us through other channels.

Our Website and Cookies: Our website uses temporary cookies to enable seamless order placement. These cookies are temporary and do not identify individual visitors.

Please note that third parties may also set cookies on your browser, such as Google Analytics for monitoring website performance. These third parties adhere to their own cookie policies.

Addressing Complaints: The Information Commissioner's Office (ICO) is the authoritative body for data protection in the UK. Should you have an unresolved concern regarding our use of your data, we recommend contacting the ICO.

Your privacy matters to us, and we strive to maintain the utmost transparency and security when handling your data. If you have any further questions or require assistance regarding our privacy practices or any aspect of our bouncy castle hire service, please don't hesitate to reach out to us.